Standard ground shipping within the United States via FedEx will be provided free of charge on your new order.
If you are a Seattle resident and live within the Seattle city limits, we will deliver your bag to you via courier service.
We will make every effort to accommodate an exchange request, however, our ability to process the request is based on product availability which is not always guaranteed. Exchanges are processed like a return and reissued as a new order. You'll receive a credit for the items you're sending back and a separate charge for the exchange order placed.
In order to process your new order we will need to contact you for payment details. Standard shipping will be provided free of charge on your new order.
Price adjustments will be made in the event of an error on our part. We may need to charge the customer's credit card for separate shipping fees in the event of expedited shipping requests, or for international shipping fees (outside of USA). Customers will be charged for all applicable taxes, and will be responsible for any duties incurred. Return shipping costs will be incurred by the customer.
If you need additional assistance please contact a member of our Customer Service Team by emailing us at email@example.com or call us toll free at 1-866-240-9499.
We protect the privacy of our customers by not selling, renting, or loaning any personal identifiable information regarding our customers to any third party. We hope the policy below will answer all of your questions regarding how we treat information gathered from visitors to King Handbags.
In order to process your order efficiently, we collect the following information: name, billing address, shipping address, e-mail address, phone number, and credit card number ("Personal Information") when you place an order with us. This information is used solely by King Handbags and is stored in a secure environment. Under certain circumstances we do also collect the user's IP address, but only when we suspect that credit card fraud may have occurred. We also periodically conduct surveys of visitors to our Web site. This helps us better understand what our customers would like to see from us. We use this information for internal marketing research purposes. We may contact a visitor who responded to a survey for more information, but only if that visitor agrees.
Personal Information collected by us is only for the purposes of fulfilling orders, providing a high level of customer service, gaining knowledge internally regarding what our customers preferences. We do not give or sell Personal Information to any other party.
We will only send email for customer service purposes and to those visitors who have indicated that they wish to receive other types of email from us. If at any time you wish to stop receiving email from us at any time, you can always remove your name from our mailing list by sending an email to firstname.lastname@example.org stating that you wish to unsubscribe.
Among our top priorities is keeping your Personal Information secure. We use Secure Sockets Layer (SSL) technology, which provides the highest level of security currently available for secure transactions, to encrypt all of your Personal Information before it is transmitted to us. Encrypted information cannot be read or recorded as it travels over the Internet. You can tell you are sending information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your internet browser's window (depending on what browser you use). These icons will appear when you are placing an order on our Web site. In addition, you will see our site address change slightly, from http: to https: indicating a secure server connection is being used. Additionally, access to your Personal Information is provided only to our employees and agents who have a need to know such information for the purpose of fulfilling your order and offering our high level of customer service. The computers that store your Personal Information are located in a separate facility which employs the latest in firewall and security technology.
To opt out of receiving targeted advertising, we invite visitors to head over to the DAA opt-out site www.aboutads.info or the NAI opt-out site at networkadvertising.org/choices, or if they are in Europe, to the EDAA opt-out site at youronlinechoices.eu.